INDEX Jump directly to the topic you need!
2. CATALOGUE
2.1 Products
2.1.1 Apply system products
2.1.2 Create products manually
2.1.3 Import Products
2.1.4 Edit product
2.1.5 The measuring of the product
2.1.6 Embroidery- and Printing areas
2.1.7 Starting points
2.2 Manufacturers & Brands
2.3 Additional Instructions > Manual is coming soon!
2.4 Shops
2.4.1 Create new shop
2.4.2 Enter the Shop Administration
2.4.3 Deactivate & delete Shops
2.5 Colors > Manual is coming soon!
4. PRODUCTION
4.1 Download Checklist
4.2 Production facilities
5. CONFIGURATION
5.1 Settings
5.2 Users
5.3 Production procedure > Manual is coming soon!
5.4 Material types> Manual is coming soon!
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Client administration is one of three levels in your Smake system. Besides the client administration you will find the production administration and the shop-/ app administration (backend) in your system. The client administration is the most central point, here you create your shops or apps, have an overview of the orders from all channels and maintain your products here.
The beauty - the products are created and measured here once and can be transferred to different shops / apps and channels as often as needed. |
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https://www.smake.com
1. Overview
Once you have successfully signed in at smake.com you will be forwarded to the overview. Here you have an overview of the number of your orders - also of the generated sales from all created shops or apps.
So you always have an idea of how much money you generate with your Smake system. You can see not only the current daily turnover and the orders, you can also see how much you have generated in the week, in this month and in total in the current year.
2. Catalogue
2.1 Products
In the menu you will find the item „products" under catalog. Here you can enter your products / articles that you want to use in your production. At the beginning your Smake System is empty and there are no products. There are three different ways to get products into your Smake System. Either you choose from existing system products (button "+Apply"), create the products manually (button "+Create") or import them via CSV file (button "Import") - in this case the import is the fastest way to create as many products as possible, clean and fast in the system.
The small icons on the products tell you if you still need to edit your product - or if everything is done to add it to your store.
| System-Product / added from Smake Cloud | Self-created product | |||
| Product is not released | Product is released | |||
| Product has no price | The product already has a price added | |||
| Product is not measured | Product is measured for use in designer |
2.1.1 Apply system products
The System Products are items that were provided by Smake at the beginning of the setup of the entire system. These products can be used by producers and can be added to their production with just a few clicks. An advantage - Here you also have article pictures with you. Of course you have to add your purchase prices.
Click on the "+Apply" button in the top right-hand corner under Products and a mask will open. Here you can see the product selection of the system products. In the upper area you will find a bar with a search function. Here you can search for a specific article by manufacturer name or article number.
Once you have found your desired article, you can transfer the complete article with all variants into your production by clicking on "transfer all". If you don't want to produce some variants of this article at all, you can only select the desired variants by clicking on "Select variants". Now the button "Apply selection" appears - with one click on this button only your desired variants will be transferred to your production.
Afterwards your article needs further editing. Adding prices, measuring your article and activating or publishing your article - you will find all this in chapter "2.1.4 Edit article".
2.1.2 Create products manually
Of course you can create your own products - either manually or by import. At this point, we also recommend importing for new items - manual creation is much more time-consuming. Nevertheless, we explain them here for you. Under "Products" click on the button "+Add" in the upper right corner and you will get to the product mask.
Here you will find all typical article characteristics.
In the upper area you enter the basic data like name and description. With the small national flags in the upper area you can change the languages and maintain your article in several languages.
Description you have not only the possibility to embellish your text with the built-in formatting bar, but you can also use the formatting language Markdown. (For this you can switch between WYSIWYG and Markdown in the description field in the lower right corner).
Under the fields "Name" and "Description" you will find a field for the manufacturer number. Right next to it you can enter the country of origin of the article. (Please note, for deliveries that go through customs this information is mandatory) .)
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Under "Organization" we can enter the date when the article should be published automatically under "Available as of". If you enter the current date and time, the article will be active immediately after saving. You can also enter a date until the article should be available. This is especially useful for discontinued or seasonal articles. These are automatically deactivated by the system when the date expires. You can now click on the "Save" button in the upper right corner to save between - or you can scroll down to finish editing the article. After saving, the label jumps from red "not published" to turquoise "published" - this shows that your article is now active. |
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Below you have the possibility to enter your prices and tax rate. Then we come to the variants. To create your variant combinations, type in the first required color under "Colors" and confirm with the "Enter" key. It works the same way with the sizes - type in and confirm with "Enter". Your entries appear under "Added colors / added sizes". By clicking on "Save" the system generates your variant combinations.
Now you see your variants listed below each other. Now you can easily upload your pictures. First select the first color and click on "Select action" > "Add pictures".
Now a mask opens - here you can upload pictures for the corresponding color for a total of four views (front, back, left and right) - simply by drag&drop.
For all created variants, images must be stored, otherwise the article cannot be measured later.
In the list of variants you will also find a column "EAN" or "code" - this stands for EAN, GTIN, UPC or other unique numbers. When creating articles manually, the system automatically assigns a unique identification at this point. Here you now have to enter the correct EAN codes manually. For this very reason we at Smake advise against manual product creation. You can use this when you create articles that, for example, only have one variant anyway. We always recommend to use the import feature to avoid manual article maintenance!
Also customs tariff numbers and weights have to be maintained manually in manual product creation. This can be done by clicking on the green pencil on the right side of the variant. A new mask opens - here again all data for the individual variant are stored. Here I can also select the basic variant. The basic variant is always the variant that is displayed first in the baking and in the frontend. Further down I find the possibility to enter the weights and customs tariff number.
We recommend that you always store all your data in an orderly and complete manner. Because once the system is filled with a large number of articles, the uncleanly maintained articles will probably be forgotten.
2.1.3 Import Products
If you want to create several articles in your production, you can do this CSV import instead of creating each product manually, which is time-consuming.
First you should get all necessary article master data from your supplier or manufacturer to maintain all data properly. Most suppliers have neatly maintained lists of their assortment. From it almost all can information necessary for us to be copied.
The most important thing is the clean data maintenance - EAN codes are extremely important for the Scan at "goods in" and the exact product assignment. But also article weights play a role at the shipping station.
You can either download the sample import file from the backend or create your own with the following columns:
| handle | "handle" includes the individual article variants in the system to one main article.Existing Handles and therefore articles can be overwritten. (This function is disabled by default, can be but activate it in the import window.) To add variants the same handle must be used. |
| name | name of article |
| description | description |
| manufacturer_number | manufacturer number |
| manufacturer | manufacturer |
| brand | brand |
| color | color |
| size | size |
| code | EAN, Gtin, UPC, (....) |
| weight | Weight (unit results from the selected unit for system installation) |
| country_of_origin | Country of origin, official two-letter country code |
| hs_tariff_code | tariff number |
| cost_price | Purchase price (Please fill without currency symbol) |
| price | Selling price (Please fill without currency symbol) |
| tax_rate | Tax rate (Please enter without percentage sign) |
| image_front_url | Picture path / url for front view / not necessarily to be filled. Images can also be uploaded manually after import. |
| image_back_url | Picture path / url for back view / not necessarily to be filled. Images can also be uploaded manually after import. |
| image_left_url | Picture path / url for left view / not necessarily to be filled.Images can also be uploaded manually after import. |
| image_right_url | Picture path / url for front view / not necessarily to be filled.Images can also be uploaded manually after import. |
| pubilshed | active or not active / use "yes" or "no" |
| locale | specifies the language in which you want to import. for example: de -> german, en -> english |
| is_master | Determines the basic variant of the article / with which variant the article is displayed first in the overview. Input with "yes" or "no".if no variant contains a "yes" so determined the system randomly creates a base variant. |
| external identifier | External, unique identifier. Not mandatory. Frequently used for linking to other systems. |
Even if not all columns are filled, the column header must be specified in of the import file. Otherwise, the system uses the import list and outputs a corresponding error.
If everything is carefully filled in, the table is called "CSV (separator-separated)". is saved.
In the client administration, we click on products and then top right click on the "Import" button. Afterwards a mask will open where I can Select import file or drag & drop to import.
Once the import is complete, you receive a mail from the system with the information How many articles could be imported successfully. If some articles have not been imported, you can get the list names "failed entries" from the Open e-mail_attachment and find out why the variants did not import successfully have been.
Article successfully imported - Let's go on!
In order to be able to use articles for the Designer or the Smake Shop, they must first be calibrated. If the articles are used for API or the Connector this is not necessary. When using API and Connector, you can also completely do without the use of article images. (Attention: This can become unclear with a large number of articles in the backend).
2.1.4 Edit article
If you are in the article overview, click on "Edit" next to your desired product. Here you will find all information about your product.
2.1.5 The measuring of the articles
On the right side you will see the green button " Measuring Tool". Click on this button to start measuring your product.
Important!
The measurement only has to take place for articles that are used in the Designer. Products that are controlled via API do not have to be measured. The fine measuring is essential for the display in the designer and should be done with extreme care!
To determine the product size you have to select a start and an end point for the size you want to draw. For this, find a visual line in the image of the product.
Click on the button "Start" on the right side and set your starting point on the textile - then you can set the end point automatically. Next to the two buttons "Start" and "End" on the right side you can now enter the size of the drawn area. Either you have the original article with you and can measure it physically or you have received a dimension from your manufacturer.
This must now be done with all side views of the article. You can now choose whether you want to draw the areas and start points first or switch between the views in the left area.
2.1.6 Embroidery- and Printing areas
Areas are the parts of a product that can be refined. Also, only products with areas appear in the "Designer" and only these can be personalized by your customers. A product can also only be added to the shopping cart if all designs/logos are within a territory.
A distinction is made between print and embroidery areas. If a product has only one embroidery area, it cannot be added to the shopping cart with a print motif in the frontend.
After successful calibration, the menu item " Areas" appears in the " Measuring Tool". Here you can add as many print and embroidery areas as you like - even for all four sides of your article.
To do this, click on the "Add" button - either under the "Print area" item or under the "Embroidery area" item. The small "X" shows you directly that no area has been drawn in yet.
After clicking, an overlay opens where you can choose in which form you want to draw your area. You can choose a rectangle with a freely defined size or the free form.
Rectangle with size
After selecting the rectangle you will be asked to enter dimensions. Especially in the printing area it is helpful to orientate yourself by the sizes of the printing plates to make sure that a customer does not order a motif that is larger than the printing plate and thus cannot be produced. So you can avoid problems in your production.
After adding the rectangle is placed on your article, you can now click on it and move it freely on your article.
Free form
The free form is often used in the embroidery area, as sleeves, pockets, hoods or similar can be drawn in without any problems.
Just click along your desired shape - an anchor point is set with every click - continue to the end of your drawn area and confirm with the check mark on the right side.
The more points you set, the more detailed the area can be drawn. If you want to edit your area after the day, you can double-click on the individual points and move them or remove them with the "Delete" key on your keyboard.
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2.1.7 Starting points
Starting points are used for the initial positioning of a design/logo on the product and are not mandatory. By default, motifs/logos land centered on the product.
With the help of the starting points, you can control the designer so that separate starting points are set for different types of finishing. It is also possible to set several start positions. These are then assigned one after the other.
After you have drawn areas, the button "Start Points" appears at the top of the menu. Here you can now define your own areas for printing and embroidery.
Click on the button "add" and choose a standard size.
Your starting point will be placed in the middle of the article.
In the right area you can now adjust the size and also the alignment. For example, you can set the alignment in the small tiles to left / middle. Thus the logo in the designer is aligned from left to right, in the middle of your starting point.
2.2 Manufacturers & Brands
Under the menu item Manufacturer and Brands you will find a list of your previously created manufacturers & brands. You can edit or delete them there - also add a brand logo here. This will be displayed in the upper left corner of the Smake Designer.
To add a new manufacturer with a brand click on the button "Add". Type in the name of the manufacturer and save.
After that the area for the brand appears below.
Click on the button "Add" and an overlay will open. Here you can simply type in the brand name and upload a logo. Once this is done, click on "Save" - your brand is immediately active and ready to use.
Don't worry, you don't have to manually create every brand you want to use! If you import products from a brand that is not yet created in the system, it will be automatically saved in the system during the import. You can always upload a brand logo afterwards.
2.3 Additional Instructions > Manual is coming soon!
2.4 Shops
Shops are always apps in the Smake system - these can be an API interface, a POS or a Smake store with designer.
Click on "Shops" in the side menu. Here you will get an overview of your created Shops or Apps. Here you can also see which stores are active, in the deactivation phase or have been deleted. (For more information see 2.4.3 Deactivate & delete stores).
2.4.1 Create new shop
You can easily create a new store with the button "+Create". Please fill in all data carefully, so that there will be no problems afterwards - we will find specific hints for this when you create your store.
For the first installation of the system (client) the complete company data (company name, complete address incl. country + contact data, USt-IdNr. as well as the e-mail address and the desired password of the admin) are required. In addition, information on currency, weight and length units are requested. (These three details cannot be changed in the basic system)
Default information
Example: The name My Shop now becomes mein-shop.smake.cloud.
Later we can store our own domain via the shopbackend.
IMPORTANT: This setting cannot be changed afterwards!
Standards and Formats
Default settings such as currencies, language and length units are defined here.IMPORTANT: This settings cannot be changed afterwards!
(Attention: The indication of the weights is not to be seen in the picture, is however compellingly needed for the basic equipment of the system!)
Shipping address
The shipping address and therefore the data of the customer / producer are stored here. This address is used as sender address for the dispatch, as long as the neutral dispatch is not selected. The address can be touched at any time at will.
These listed details can no longer be changed after the shop has been set up
- Currency
- units of measurement
- Shop open / closed (invited customers only)
2.4.2 Enter the Shop Administration
In your shop overview you will find the "Deactivate" button as well as the "Sign in" button - Here you can jump directly to the backend of the desired store and thus leave the client management.
2.4.3 Deactivate & delete Shops
You can clean up your Smake system and delete shops you no longer need.
At first these shops will only be deactivated before they are deleted. If you have deactivated a shop, you can undo it within the following 14 days before it is finally deleted.
This is how it works:
Log in under Smake.com in your client administration and move to the menu item "Shops". Here you will find the list of your shops as usual. In the column "Options" you will find a new button "Deactivate".
With a click on "Deactivate" a request opens, here you have to confirm again that you want to deactivate the shop. In addition, a message appears that you have to consider that all open orders will be canceled and this step can not be undone. All orders that are already in production will be finished. With confirmation of this inquiry the shop is deactivated with immediate effect.
You have 14 days to reactivate the shop. After 14 days the shop will be deleted irrevocably. For the next 14 days the "Activate" button will appear - you can use it to reactivate your shop before it is deleted. Next to this button you will find the information until when a new activation is still possible.
- If you deactivate this option, all open orders will be canceled.
- Orders that are still in production can be finished.
- After a period of 14 days, the shop will be irrevocably deleted - even all data in the background are not recoverable.
2.5 Colors > Manual is coming soon!
3. Volume
3.1 Orders
Here you find an overview of the orders from all your shops / apps. In addition to the ID of the order you will also find the respective app name. You cannot perform any action here. If you want to edit your orders, please go directly to the "Shop-/App administration". Here you even have the possibility to cancel single items of an order - single ID tags. You can also find this option in your production backend.
4. Production
4.1 Download Checklist
Here you can download a checklist. Just click on "Download checklist" under "Production" in the menu. An overlay opens - here you can choose if you want to receive the list as CSV or Excel format. You can also specify the separator. Afterwards your list will be generated in the background and you will receive a mail from the system with the download.Afterwards your list will be generated in the background and you will receive a mail from the system with the corresponding download.
This checklist gives you information and an overview of all ID-tags of active orders. An order is still active in your system if it has neither been shipped nor cancelled. As soon as one of them occurs, the ID tag disappears from the next downloaded list.
In the list you can see exactly which orders are still open, and since when. If there is a delay in delivery because the supplier does not have the desired goods in stock, you can see this here.
You have total insight, because the list not only shows the order date, but also the last scan status of the respective ID-tags. You can see exactly which item it is and where it was last in your production.
Of course you can also track your ID-tags individually in the respective store throughout your production. You can find more about this in Instructions | Shop administration.
4.2 Production facilities
Under production facilities you will find the link to your production administration /-administration. You can give this link to your production manager if you do not want him to have access to the client administration. In addition, you can easily access the production administration by clicking the button "Log in to administration".
A short introduction: In the production administration /-administration you can create and manage new production employees. Also the employee cards for the production can be placed here. You will also find an overview of the ID-tags and can manage your machines. More information can be found in tutorial 3 | production administration.
5. Configuration
5.1 Settings
The menu item "Settings" hides the basic settings for your Smake System - you can change the following properties here:
Value added tax rate
This is the basic tax rate for your system. Of course you can also separate the tax rates per app/shop.
Standards and formats
Here you can globally control the time zone of your system. Please make sure that this information also appears on order times and in production.
You can also see your selected standard formats for currency, weight and length. These values cannot be changed and were configured according to your wishes during the installation of the whole system.
Order management - allow cancellations
Here you can globally control for your system / production when order cancellations are allowed or deactivate the cancellation completely. Many producers do not want to allow cancellations after the finishing has already taken place - this is exactly what you can set here.
5.2 Users
In the "Users" section you will find a list of the users already created in your system. With the button edit you can control the rights of the persons. The rights of each employee can be controlled granularly per area.
The only exception here is the owner of the system. The user with the rights of the owner is highlighted separately in the overview by the identifier "Owner":
In the editing mask of the rights for the owner all rights are always activated and cannot be deactivated:
In this section you can also change the name or the e-mail address.
5.3 Production procedure > Manual is coming soon!
5.4 Material types> Manual is coming soon!
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