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1 ORDER INFORMATION
1.1 Shop orders
1.2 ID Tags
1.3 Canceled checkouts > Manual is coming soon!
1.4 Supplier orders
1.5 Digitalization orders > Manual is coming soon!
2 STATISTICS
2.1 Reports
3 EQUIPMENT
3.1. Production areas
3.2 Machines
4 SHIPPING
4.1 Packaging
5 SETTINGS
5.1 Employee
5.2 Basic Settings
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Production administration is one of three levels in your Smake system. Beside the production administration you will find the client administration and the shop administration (backend) in your system. |
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Log in
There is always a direct cryptic link to every production management. If you don't have the link right now, you can log in to your client administration at https://www.smake.com and find the link or direct registration of your production backend under the menu item "Production Facilities".
1 ORDER INFORMATION
1.1 Shop orders
Under the menu item "Shop Orders" you will find a list of all orders from your different shops/apps - no matter if they were ordered via the Smake Shop, the POS or the API.
In the overview you can see directly the ID of the order, the status and via which store / app, when it was ordered. In addition there is information about the customer and the amount of the order.
The following status icons may appear in your overview:
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IN PRODUCTION - The order is currently in the production. |
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SHIPPED - The order was shipped successfully. |
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CANCELLED - The order has been cancelled |
In the upper area you can browse through the different pages or search directly for a specific order ID, shop or customer name.
On the left side of the list you have the possibility to select all orders by using a badge action. Click on the topmost hook and all orders will be marked. Afterwards the button "Cancel" will appear - with one click you can cancel all displayed orders on this page.
If you click on the "Cancel" button, an overlay will appear with an additional query if you really want to cancel the orders. So you can't accidentally click on the "Cancel" button and orders can't be cancelled unintentionally.
The cancellation is based on the cancellation settings selected at the client level. The order can therefore only be cancelled if these settings allow it.
With a click on the desired line you can open the corresponding order.
The order in detail
In the header of the order you will find a button on the right side to cancel the order. Again, you will be asked if you are really sure that you want to cancel the order.
The cancellation is based on the cancellation settings selected at the client level. The order can therefore only be cancelled if these settings allow it.
You can also switch between the general information of the order, the ID-tags or the deliveries in the same line.
General
In the first step you will find here the general information about the order. Here you get an overview of all data of the order, such as the order ID, from which shop/app the order came, the status of the order, but also an overview of the items in the order.
At the bottom you will also find the billing address and the shipping address. Both addresses can be adjusted by clicking the small button "Edit". Here an overlay opens and you can make the desired adjustments.
ID Tags
Please also see chapter 1.2 ID Tags
Deliveries
Under the point "Deliveries" you will find all planned or already completed shipments.
Under "Shipping method" you can easily change the shipping method you have used so far. For example if a customer has contacted us and needs his order urgently. Here you can change from standard shipping to express shipping. This only works if the shipping methods are stored in the shop/app where the order was placed.
In the lower area all ID-tags of the shipment are listed again. They are also linked here, so you can jump back to the respective ID tag and view it.
1.2 ID-Tags
ID-Tags are the most important part of your Smake production. They consist of unique IDs and contain all relevant data of an order, such as the embroidery and print files.
Under "ID tags" you will find all "ID tags" - thus all ordered parts, regardless of whether via API, store or app - listed below each other. As with the orders, you can see the number (ID) of the ID tag, the status, information about which article it is and via which store / app, when it was ordered.
Here, too, you will find the same status icons as for orders, so that you can quickly see whether an ID tag has already been sent, for example.
The following status icons may appear in your overview:
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IN PRODUCTION - The order is currently in the production. |
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SHIPPED - The order was shipped successfully. |
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CANCELLED - The order has been cancelled |
To get more information, click on the ID tag of your choice.
In the header you will find two very important buttons for your production - the "Reprint" button and the "New Production" button.
Reprint
Here you can reprint an ID tag if it was damaged during production and is no longer scannable.
New Production
If an article has not passed the quality control, you can reset it here and produce it again. The ID tag will be reset and will also get a new number and start the production run from the beginning.
If your order has not yet been shipped, you will also find a button "Cancel" in the right part of the header, with this you can cancel the ID. For example, if the desired item is no longer available for an indefinite period of time or this should happen at the request of the customer.
The button is only visible if a cancellation is also possible.
Important: Here, too, the cancellation is based on the cancellation settings selected at the client level. The ID tag can therefore only be canceled if these settings allow it.
On the left you can see all the views of the ordered item and which will be refined. The preview image with finishing can be easily enlarged by clicking. In addition, you can also see directly next to it how large the motif is and, in the case of embroidery, how many stitches the motif has. With the button "Download" you can download the production file manually.
At the bottom left you will find an overview of the order to which the ID tag belongs. Here you can see the store, order ID and customer name. Of course, this is linked immediately, so you can easily jump to the order.
On the right side you will find the production history of your ID tag, which is one of the most interesting things about the Smake system. Here you can track the item exactly. All scan points of the item are listed here with time and date. So you can see at any time where the item is in your production.
1.3 Canceled checkouts > Manual is coming soon!
1.4. Supplier Order
At supplier orders you can download your order list. In the overview, you can see who in your team last created or downloaded a supplier order list.
From this list you get the information which articles you have to order in which quantity. All items that have not been scanned at the time of downloading will appear here.
Now you have the choice between two views of the list. One is a complete listing of each item and the other is a list that is perfectly summarized and comulated for your orders. For example, you have already combined the quantity of Dummy Shirt - red - XL into one number. So you can easily and quickly order from your supplier without counting how many parts you need.
Example for Export "Single values" - Click on the Button for download.
Example for Export "Comulative values" - Click on the Button for download.
Using the search in the header of the "Supplier Order“-Page you can either search for the order ID, the ID tag or the article or similar.
Below are all items listed again. Here you have a matching of the items to the order ID and the ID-tag.
You can jump with a simple click on the number to the corresponding order of the ID-tag.
With a click on the list you can view details about the item. Here you will also find the corresponding order number and ID tag.
1.5 Digitalization orders > Manual is coming soon!
2 STATISTICS
2.1 Reports
Under the menu item „Reports you can get differentiated reports from your production system. These are divided into three areas: Sales, Shipment and Products.
These reports are constantly growing, the following reports are currently available:
Sales
The Sales section currently contains a report on the various orders from the stores / apps.
In the header area you can make your filter settings for the desired analysis. Here you can define a time period, according to which criteria the orders should be evaluated and how many stores / apps should be shown.
You can sort your sales report as follows: Number of orders, cancellations, sales and average sales per order.
The system generates a diagram for visual clarification. In the upper area you see a legend for the colors. If you move the mouse over the diagram, the values of the respective color will be displayed. These values can also be found below the diagram in a table.
Of course you can also export the evaluation as CSV or Excel file. The button for this can be found in the header of the page.
Shipments
Here you get a report about how many orders have been shipped in your production or are still open. You can group this information by days, weeks or months and you can also set a specific time period. This works similar to the Sales Report.
Here you can also save your report by clicking the button "Export".
Products
Which neutral products have been sold the most? Which article is the absolute top seller? You can get a full report about it in the "Reports > Products" section.
The application is similar to the other reports and you can also export your reports here.
3 EQUIPMENT
3.1. Production areas
In the "Production Areas" section you will find all the stations already set up in your Smake production. The small icons at the stations already tell you in the overview which hardware is linked to this station.
Important: This area will be further expanded and will offer more independent management options in the future!
Via the button "Edit" at the respective production area / station you can view the configuration of the area. Here you can see which machine, which label printer or which scale is assigned to this station. For better orientation, you can also give the stations their own name.
3.2 Machines
The menu item "Machines" takes you to the overview of the machines in your production. Here you can integrate new machines into your Smake system and connect them to the corresponding TouchBOX. You can also see at any time which machine is linked to which TouchBOX. Machines include not only DTG printers and embroidery machines but also, for example, the scales at your shipping station. You can also edit the machine profiles of your DTG printers or create new ones.
Edit machines
To edit a machine select the type of machine in the overview and click on it.
You will then see an overview of the machines of this type that have been created so far.
From this list you can now select the machine you want to edit. You can adjust the name, the description or the IP address. In the right area "Linked Devices" you can also assign a TouchBOX to this machine or delete an already linked one.
To add a TouchBOX click on the button "+Add" - an overlay will open where you can choose from a list of TouchBOXes already installed in your system.
In addition, you can also remove the machine from your Smake production on this page - this is done via the red button "Delete" - top right. Here, of course, a query appears again whether you really want to remove the machine from your production.
Add New Machines
If you want to add another machine to your smake production. Select the "Add" button in the machine overview.
On the next page, you must first select the machine type, such as "Aeoon Kyo Series". Then you can add the name and a description (for example machine front left), as well as the IP address. So that the machine can be operated with your Smake workflow in production, you must also assign a TouchBOX to the machine. You can do this in the right area under "Linked Devices".
To add a TouchBOX click on the "+Add" button - an overlay will open where you can choose from a list of TouchBOXes already installed on your system.
When you have filled in everything, click on the "Add" button at the bottom to save your settings and create the machine.
Edit and create machine profiles (DTG only!)
In the DTG area of your Smake production, you can control via your backend that all machines use the same profiles for the same textiles. To do this, go to the overview and move the mouse over the machine type for which you want to edit or create new profiles.
The button "Standard Profiles" and "Product Profiles" will appear. A standard profile is initially stored in your system, because it cannot work without a standard profile. You can change it by clicking on the button. The default profile is always used if no product related profile is stored.
Create and customize product profiles
First click on the button "Product Profiles" - an overview of your products will open.
In the header you will find a search bar - here you can easily search by article number, name, manufacturer or ID. You can also change the view and switch between "Grid View" and "List View".
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No profiles saved. |
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Partial profiles (for individual color variants) saved. |
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Profiles completely stored! (All colors of the product have a profile saved.) |
Click on the product to edit the profiles. In the right area you will now find a list of the color variants - here you can also see immediately which color variant already has a profile stored or which does not. To add a profile click on the small yellow "+" button to the right of the color name.
If profiles are already stored, you will find a "Delete" button in the same place - to the right of the color - with which you can remove the profile. After deleting the profile, the system reverts to the "Standard Profile" of the machine. Right next to it you will also find the "Edit" button.
Now click on the Button to edit or add profiles.
In the left area you can now insert the standard profile and change it according to your wishes. The specifications depend on the manufacturer and the rip software.
For example, when using aeoon machines, you only have to change the name in the profile, here it is important that this is written exactly as in the RIP program. You can also adjust the starting position of the motif on the palette by coordinates.
On the right side you can select color variants that should have the same profile. A check mark is set here so that you don't have to adjust each color individually.
Finally, the adjustments are saved by clicking the "Save" button at the top right - the profile is immediately active in production.
On the Kornit you can save your profiles directly in your Smake System using the shortcut on the machine. See Operating Instructions - Station: Kornit DTG.
4 SHIPPING
4.1 Packaging
In the "Packaging" area you can configure your shipping packages or package sizes. You can then select these at the shipping station. If you use several shipping companies, it is possible that the maximum sizes for the packages differ. If you have only one standard package or if it is too large, the transmission via "goshippo" or „easypost" to your shipping service provider may cause an error and you will not receive a shipping label at the station.
If you have deposited all sizes you can simply select the appropriate package at the shipping station and there are no problems with the transmission.
If you click on "Packaging" in the menu, you will first get an overview of the package sizes you have stored so far. Here you can either click on the button "New Packaging" in the header to create a new package or you can choose one from the existing list to edit it.
Now you can specify or change the name of the package. In addition, the dimensions of the package (length, width and height) are entered here. This data is important for the transmission to your shipping company and the creation of the shipping label.
In addition, the net weight of the package is also stored here. If everything is entered correctly, you can choose if this package should be used as standard. Then this package will be used first at the shipping station. If most of the packages are shipped in this packaging, it makes sense to mark this as the default - this way the packaging does not have to be changed often at the station itself.
At the end your package will be updated or saved with the button "Update".
5 SETTINGS
5.1 Employee
In the "Employees" area you get an overview of all active employees of your production and can easily create new employees and even generate their employee cards.
Manage existing employees
To edit an existing employee or print a new employee card, click on the name of the corresponding employee in the list. After the next mask has opened, you can edit your employee. For example, you can change the name or add a photo.
If the employee does not have an account for the production backend, you can create one here. Just click on "Create User Account" under the name. Now you can enter the e-mail address of the employee and a first password. This password can be changed by the employee himself in the backend after login.
When creating a user account, you can of course also set the rights for the corresponding employee exactly. After saving the account, the "Rights" section appears under the user's general information. Here you can activate certain rights by checking the relevant boxes.
In the right area you can download the employee card. This is required to log in at the different workstations and their TouchBoxes.
If you print out the employee card, you will find instructions for folding and / or cutting.
In the header of the page "Edit employees" you will also find a button to delete the employee. This can happen, for example, if the employee leaves the company. Just click on the button "Delete".Also here a query appears if the employee should really be deleted.
Adding new employees
To create a new employee click on the button "New employee" in the top right corner of the overview.
Here you can enter the name of your employee that should be displayed. This is sufficient for production employees only. You can also create a user account for your employee or add a photo to his account.
When you create a user account, you can also set the rights for the respective employee. After saving the account, the "Rights" section will appear under the user's general information. Here you can activate certain rights by checking the box.
After successfully saving the account, the employee card will appear again in the right area for direct download and printing.
5.2 Basic Settings
Under the menu item "Basic Settings" you will find the settings for the time zone of your production. Please make sure that this information is entered for the time of the individual scanning steps and, for example, the time of shipping.
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